Menu

Doctor to Patient Satisfaction

Surveys from both patients and medical professionals commonly indicating waiting and lack of communication as components that need improvement.

Improving Health Care with Mobile Applications


Traditionally, the most frustrating component of health care is waiting. Patients have to wait for any type of test results and doctors wait to get back to patients to answer any questions after office or clinic hours. Family members have to wait to get any reports from a nurse or doctor when a loved one is in the operating room. Procedures are delayed while everyone waits for the registration process to be completed.

Improvements

Surveys from both patients and medical professionals commonly indicating waiting and lack of communication as components that need improvement. A new application for Improving Hospital to Patient Satisfaction can be downloaded to mobile devices. Capacities and features are designed to also improve Doctor to Patient Satisfaction. Nurse to Patient Satisfaction is also improved.

EASE

The application has two parts to it that consists of one for patients and one for medical professionals. Patients can download the EASE application free of charge from the “APP” store onto a mobile smart phone. Once a simple registration process is completed, patients receive a QR code that can be used to admit them into the platform. Patients can allow access to family members if they so choose.

There is a pediatric brochure for parents of minors and one for adult patients on the application website to explain features and benefits, and for reference. The application presents updates from medical professionals that are connected via the EASE MD application. Pictures can be sent as well. Real-time surveys can also be completed as one is automatically generated after every session. This offers excellent peace of mind to loved ones during any medical issue.

Increasing Interactions

The quickest improvements are that of Nurse to Patient Satisfaction due to the opportunity for increased and more informative interactions. The nurse simply scans the hospital identification bracelet on the patient to gain access to reports, updates to treatment plans, and any concerns from earlier in the day. Patients get fast answers and explanations for any changes in treatment. The nurse can take pictures of the patient and send them to family members that were given consent through the initial registration process EASE.

Security

Information and images are secured to the highest degree possible. Updates and images sent to patients automatically disappear after sixty seconds to guard against any breaches. The application is free and easy to use. There are no dashboards, hardware, or special infrastructure elements required. Ask the local hospital manager if participation in EASE is possible. Costs are covered by the hospital so not every facility has included the application.